When you buy from ENERGY BIKES, we want you to able to shop in confidence and to know where you stand. This is a summary of the main terms and conditions for shopping on the ENERGY BIKES website.
Returns
Distance selling regulations mean you have the right to cancel your order within 30 days, starting from the day after you receive your goods.
It’s easy to return a product with our 30 day, hassle free returns. We will give you a full refund or exchange on any item that is returned to us unused/unfitted, in a resaleable condition and in its original packaging (where possible).
Privacy statement
ENERGY BIKES does not sell, rent or give out personal details you submit to any third party. We may use your phone number, address or email address to contact you about an order. Any personal details gathered from orders or enquiries (collected lawfully and in accordance with the Data Protection Act 1998) are kept safely.
Warranties and disclaimers
All prices are in Euro and include VAT at the current rate (where applicable).
The information, products and services contained on this website may be out of date or include omissions, inaccuracies or other errors. All information is provided on an 'as is' basis.
All items offered are subject to availability and we reserve the right to refuse any order.
Any views or opinions expressed on items are for guidance only and do not constitute any part of a contract.
ENERGY BIKES reserves the right to make changes to this website at any time without notice. Prices and specifications may change without prior warning.
Your order shall only be deemed accepted by us when you have paid for the goods, monies received by us and the goods have been dispatched. Any email, order confirmation or other electronic acknowledgement by us of receipt of an order does not constitute legal acceptance by us of your Order. We will confirm our acceptance to you by sending you an email confirming that the Goods have been dispatched ('Dispatch Confirmation'). The Contract between us is formed when we send you the Dispatch Confirmation.
Delivery normally takes up to 5 working days. Once checked and signed for all goods are the responsibility of the purchaser. This does not affect your statutory rights as a consumer.
ENERGY BIKES cannot be held responsible for delivery failures by third parties. We appreciate how frustrating it is if this happens and we'll give our couriers a very hard time if it does, but we're not able to pay any compensation.
Cancellations/refunds
If an order needs to be cancelled, please CONTACT US immediately. If we are unable to fulfil an order we will contact you with an alternative or you may request to cancel the order.
Complaints
Any complaints should be sent to sales@bikesbicicletashop.com We endeavour to respond to complaints within 24 hours and complaints are treated in strictest confidence.
Price match policy terms
At ENERGY BIKES, we’re committed to bringing you the best products at the best prices. If you find a product cheaper elsewhere, complete the simple form below and we’ll see if we can match that price.
As much as we'd love to match every lower price, there are some terms and conditions we have to apply:
- All our products are brand new and genuine.
- The product must be an exact match therefore the same specification, size and colour and available to order on a Europe competitor's website.
- The competitor must have the same payment method/finance terms and must include delivery charges.
- The competitor’s price must be listed on their website and cannot be used in conjunction with any other offer e.g. vouchers, member discounts, promotional discounts, clearance or discontinued items etc
- We will match within 7 days of receipt of purchase.
- All Price Match transactions are carried out at the discretion of ENERGY BIKES and checked for eligibility. We reserve the right to decline, alter or withdraw this Price Match at any time.
ENERGY BIKES